Becoming Uncle Steve: it took me a while but I got there

Today marks twenty days until I become an uncle for the third time. To say that I am chuffed would be an understatement. My nephews Jack and Cooper, it would be fair to say, have changed my life.

To say that before they came around that I was not that most “kid friendly” of chaps would be an understatement. Having worked at a Tenpin Bowling Centre for 5 years during my university years, I had often seen the worst of the behaviour of children and my cousins all being basically around the same age as me (with a variance of maybe 5 years either way) meant that I never really been around really little kids. Those factors led to my default setting around children to generally be taciturn and standoffish to say the least.

That all changed when my little mates, first Jack and then Cooper, came along. I remember the day Jack was born like it was yesterday: my sister went into labour moderately early in the morning, an ice age passed with me pacing and checking my phone, the call came through that he had arrived, I had a little bit of a cry and then I went out and got absolutely slaughtered (I used to drink then).

When I met Jack for the first time the next day I was astonished by how small he was (forgive me but I was a 27 year old bachelor lawyer workaholic: babies weren’t within my social sphere) and by how my heart beat got so much faster when I held him. I wasn’t the best catch of a cricket ball during my playing days and all I could think of was dropping him!

By the time Cooper came along two years later I was an old hand at the “holding the baby” lark but my heart beat still hastened every time I held him.

At this juncture, I have a confession to make that just breaks my heart. Frankly, until 15 months ago I was a pretty terrible uncle. Indicative of that is the fact that even though I try my damnedest I really can not remember much of my interactions with my little mates before then. I could make all of the excuses under the sun for this aberration but the fact is I was a selfish prat who put his family last for those first five years of Jack’s young life.

Now, I spend every moment I can trying to make up for that lost time. This has become even more important to me now that the boys are moving with their mum and dad (and soon to be new brother or sister) to the other side of the country.

What I love most about the time I am now spending with my nephews is watching them grow up. They are different in so many ways and yet they share some of the same DNA as me. They have their own personalities and yet they still rely on me, when they are with me, for so much. Jack is the quiet one whereas Cooper is the more rambunctious one. Jack is the tall one whereas Cooper is going to be more stocky.

Now that they are a bit older they are starting to play sport which has added a whole other dimension to our relationship. Rugby league, soccer, tennis and swimming have all become fixtures to varying degrees for my nephews and try to make every game I can. They have even started following rugby league teams though the fact they have become followers of the Broncos and the Dragon is something that will be subject of discussion in the years to come.

There is so much to look forward to in their coming years and I look forward to hopefully being a part of that. I know that I will miss them terribly when they head to the West but I will keep my promise to Cooper to “come for sleepovers” at every opportunity.

They both are truly at the epicentre of the best things that have happened in my life and I know that during some particularly dark period in my life their unconditional love for me as their uncle was a fill up I needed to push on rather than chuck it all in. That is what has made becoming Uncle Steve in more than just name over the last 15 months all the more special.

The next twenty days is going to fly by and then I get another chance to be an uncle. I hope I am better at it this time than I have been in the past. It is funny you know, my heart just started beating faster again …

When did consumers decide it was ok to accept bad service? Or is it just me?

Anyone who follows my twitter feed (@Shumpty77) will know that from time to time I have been known to express my dismay at being treated in a fashion I have considered to be less than helpful by customer service staff.

Today was a day that was the antithesis to those experiences that I have been known to lament loudly inasmuch as I received really good service today. I regularly attend a cafe in Brisbane called Fuel Salads. As per usual on my regular visits to this establishment I was greeted warmly by all of the staff, they knew what my usual order was (but asked me if that was what I wanted) and generally treated me well and quickly. Indeed the owner commented that it had been a couple of days since I had been in and enquired as to whether I had been unwell.

Now whether this display of customer service was simply put on for my benefit to keep me coming back to their establishment or was genuine (I hope, indeed am certain, it is the later), it got me thinking about customer service generally and led me to reflect on some of the negative experiences I have been faced with recently.

Not wanting to belabour the point but a quick perusal of my archive of tweets on this topic reminds me of these recent customer service gems:

1. My experience at Sprout on Saturday night.
2. Being variously ignored in favour of other customers behind me in the queue or because the server was on a phone call discussing last night’s “shenanigans” at the counters of various food court eateries.
3. Being told that I might “more comfortable” in a mens “big and tall” store not once, not twice but thrice (on three different shopping excursions).
4. Having my telephony services disconnected by my service provider despite being ahead on my bill payments for no reason (still waiting for a reply to my complaint on that one).
5. Various hours spent on the phone to call centres on these shores and abroad.

Now whilst I have been known on occasion to stamp my feet and walk out in some of these scenarios, generally my default setting is to grit my teeth and get through the red mist created by the poor service because either I really need the good or service I have gone to the establishment for or because I just could not be bothered to go to another establishment because I have other things to do.

Therein lies the problem: the pace of the world that we now live in means that all too often we are too busy to even ponder reacting adversely to poor service because there is always something else equally or more pressing to deal with that we have to do next. This is something that I firmly believe the purveyors of goods and services not only thrive off but they rely on.

Shopkeeps (for want of a better expression) know the odds that any particular disgruntled customer is going to not proceed with a transaction because of bad service or is going to complain about bad service (or both) is so low that they do not seem to bother with ensuring that their staff actually provide better service or are trained well enough to give such service.

As I reflected on this I had cause to pause and also ponder the difference between the service I seem to get on a daily basis in Australia with the service I have received whilst travelling, most obviously when I was in America some 18 months ago. When I was in the US, I tipped everybody. Naively I did not equate the tip that I was to give with the quality of service I was obtaining until it was pointed out to me one day that I was, to someone that I had received excellent service from, undertipping. It was only then I truly understood that the life blood of the customer service industry in that economy is tipping. Wages are low and tips necessary to keep above the poverty line.

Now I am a realist: a culture of tipping or reward for excellent service is never going to fly in Australia. Simply we have a work force that is unionised and the unions would never allow their members to suffer the disadvantage of a wage reduction.

So if the utopia of being able to reward (or punish) customer service staff for their performance immediately upon the completion of a transaction is not available (and it never will be in my life time), all that is left is for consumers to talk with their wallets in declining to proceed with transactions, walk out of stores (or hang up the phone) when they are not served with alacrity and complain vociferously when they do not get service that meets their needs.

That is what I will be doing from here on in … will you?

What ever happened to “the umpire’s always right”? A sports fan’s lament

The question of the treatment of match officials is one that has been firmly on the lips of many in recent weeks given the seemingly many and regular displays of petulance we have seen from the stars of many sports. It seems, based on the evidence before me, that respect for match officials in sport in general is at an all time low.

Pondering this issue over the last couple of days the thought that kept coming back to me was the question “what happened to the umpire is always right?”. As I recall childhood spent trundling medium pacers and standing at fine leg / second base in summer and kicking balls of various shapes in winter, the only rule that as young participants in sport that was drummed into us other than “have fun”: was that the umpire / referee was always right.

Indeed, as I, and a sampler of friends from those many moons ago, recall it the rule went something like “even when the umpire is wrong he is always right” and it had a punishment for breaking it that involved a clip over the ear from a parent and a sit on the sidelines the next game.

On the premise of what sports fans have all witnessed over the last couple of weeks across many codes either the rule that we all played by as kids in my generation was not pressed on professional sportsmen when they were kids OR something has happened that has changed the kids running around the local sports grounds into the petulant performers that grace our screens on a regular basis.

It is important to stop at this juncture and briefly examine what I am complaining about here. Obviously I watch a lot of sport and these are the things that I have seen that have concerned me in just the last month:

1. The regular habit of dummy halfs in rugby league throwing their hands up in disgust at seemingly every play of the ball that takes one second longer than they think is appropriate.

2. The regular habit of rugby league and rugby union teams who are waiting for a decision by the television match official to walk back to their own half in anticipation of a try being awarded.

3. The claiming of catches by fielders in the slips in test matches were the fielder could not possibly think they have caught the catch.

4. The captains of teams in both rugby codes regularly and vociferously questioning any call that they consider to have gone against their team. Such questioning now seems to, as par for the course, include swearing.

5. Tennis players questioning every call in an attempt to keep themselves in the game during an obvious losing cause.

Such behaviour appeared to reach its epoch in the first State of Origin game where the captain of the New South Wales team had a running battle with referees and was heard to quip “this is your first State of Origin isn’t it? You can tell” among other choice lines.

Put simply: there is not a game of sport that one watches these days in which such questioning of the match officials is not seen.

Now I acknowledge that the business of sport is big business these days and I also acknowledge that never have players whilst they are on the field been under more scrutiny with the advent of microphones on referees lapels and cameras focused on every facial expression of the players. These competing interests mean that on the one hand it might be said that a wrong decision can have a bigger effect on the team that the decision goes against and on the other hand we as fans get to hear and see more of the interactions between players and officials.

That said, I actually do not care what excuses players and codes might roll out to defend player behaviour in this regard because it is clear to me that changes need to be made. This was really sheeted home to me when my father told me anecdotally about running the line in my nephews under 7 rugby league recently. He (my dad) was shocked when one of the combatants quipped to him after one call “you aren’t doing us any favours are you”. The kid was seven.

If this is what our future stars think is appropriate conduct (and I know my sample size is small) then now is the time to do something about it.

Trying to get back to the rule that the match official is always right seems to me to be an appropriate starting point for the codes that are presently in the news on this issue and the only way that it seems to me that that “golden” rule is going to return to the games we love is for there to be strict punishments for breaching the rule.

Some sports deal with this well. In baseball, if you show dissent you are thrown out of the game; regardless of the state of the game and the position the player / coach holds. In cricket, players who dissent (and this includes the simple act of lingering after a decision is made and looking at the umpire) are punished on a sliding scale that runs from fines through to bans.

Conversely, other sports such as rugby league seem to treat the problem by resting the blame with the match officials themselves. This is simply not good enough.

Whilst I do not advocate a baseball style removal from the game for dissenters in all sport, it seems to me that that is nearly the point we have reached in order to bring the players back into line.

Sport is already playing a losing battle with video games, tablets and junk food and does not need the future generations (and their parents) to be put off by the poor conduct of the stars of the game. Sport also does not sports fans to turn off their TVs and stop watching because they simply can not stomach the whinging any more. Perhaps now is the time for serious action to be taken.

Until such action is taken (and I doubt it ever will), sports fans such as I are left with the continuing lament about the decline of the rule “the umpire is alway right” and our fingers lingering over the off buttons of our remote controls.

Shumpty Eats: Sprout Cafe

I love food: anyone who is my size only gets to this size if they do. It would be fair to say that I have fairly eclectic and limited tastes: but as the saying goes “I like what I like”.

Last night I ate at Sprout Cafe in Auchenflower, Brisbane. The immediate impression one gets when you walk into the place is that the room is small. It struck me that there looked like there was just one too many tables in the room: more about that later.

To the food first: for entree I ordered the onion soup with a cheese and crouton crust. It was nothing short of excellent. There was just enough onion without it being too overpowering. If I had to be critical I would say that there could have been a little more cheese in the crust but all in all I was left very content with the opening culinary salvo of the evening.

For main, and unusually for me, I stayed on the vegetarian side of things and ordered the Romana Gnocchi with stuffed capsicum. This was a delight, small but a delight. The gnocchi was perfect and melted in the mouth. The capsicum, which was roasted and stuff with lentils and mushrooms (though I can not be sure: am no gourmet as I have attested to above), I had been worried about but the flavours were perfectly mixed and made it the star of the dish.

Those of you who know me well will know that normally I eschew deserts. Having seen the words “pistachio” and “creme brûlée” in the same sentence on the desert menu, last night I made an exception. I was glad I did because, and I am saying this a lot in this review, it was excellent. The brûlée was perfect with the pistachio flavour more subtle than overpowering. The accompanying passionfruit sorbet was just that: an excellent accompaniment.

So, it is pretty clear from the foregoing, that I can not say a bad word about the food. If only that was the whole story though.

As excellent as the food was my experience at Sprout will forever be tarnished but the service we received. I will not get into chapter and verse; rather I summarise the service experience as follows:

1. Delays: whilst our entree and main order was taken with alacrity and our food came out swiftly, when it came time for dessert, despite our menus being provided some 5 minutes following the main, it then took 35 minutes for our dessert order to be taken.

2. Corkage: I love a BYO restaurant. I repeat: I love a BYO restaurant. What I do not love is paying corkage when the wait staff do not deign to pour drinks. In the end I ended up being our drinks waiter for the evening. To add insult to injury paying corkage for those who do not drink (as a teetotaller this issue arises often) is something I can not say impresses.

3. Because the room was over full our table seemed to be wedged against a wall, which lead to the waiter needing to hand our food to us rather than place it. Not a big issue for me but one that raised many comments around the table.

Now I am abundantly aware that in isolation any of these issues would not wreck the dining experience for many and to raise them individually could be considered petty. However, these factors in concert really took the gloss of the dining experience. The service questions were made all the more grating because it seemed like the restaurant was over staffed.

I will go back to Sprout: the food is too good to ignore BUT I will be going back on a Tuesday night when the restaurant is less busy (I presume).

Summary:

Food: 9 out of 10 Great menu, great food and chef must be congratulated.

Service: 4 out of 10 Poor: enough said as it may have just been an off night for them.

Price: 8 out of 10 Excellent value for money. The pricing structure is set so if you have two courses it is $55 or three course is $70. I love this idea and think the value for money was great. Corkage of $5 is not bad save for the issues noted above.

Overall: 6 out of 10.

Sprout BYO French Cafe on Urbanspoon

Shumpty’s Punt: addendum

Well the Super 15 multi has gone out the window after results last night but it was an exhilarating night of rugby nonetheless.

Just wanted to add to the horse racing tips from yesterday by adding the horse of my friend Mindy Pawsey (@MKPS001 … Follow her: she rocks) which is running for the first time in town today. Definitely worth a look at Lucymaylyn at Warwick Farm in Race 3.

Get on board the “Lucy express” today!

Shumpty

Shumpty’s Punt: Queensland Oaks Day and Sport

This is the first Shumpty’s Punt for a while. To be honest I have only been sporadically on the punt of late and mainly have been betting more on whim rather than with a defined plan.

Having had a rest day from work today I have had some time to consider some bets for the weekend.

Horse racing in Queensland heads to Eagle Farm for the Treasury Casino Queensland Oaks Day. The weather has been rotten in Brisbane over the last couple of days and with more showers expected, coupled with Eagle Farm’s notoriously poor drainage, a wet track can be expected. This makes it a tough day for selections and thus I have only come up with three races in which I will be passing on a tip:

Race 5 (Dane Ripper Stakes 1400m)

In this race I am going to go with one of the “southern invaders” from the Waller Stable in the form of Red Tracer (7). This horse has been freshened for this race, has never been worse than second over the distance and is undefeated on slow / heavy tracks. Everything is falling in its favour to win this.

Race 6 (Queensland Guineas 1400m)

If the track is still heavy at this point my money will be on Boys on Tour (7). From the Patinack yard, this horse loves the track and is a noted mud lark. It rattled home last start and if the conditions suit should be right in the mix in this race. If the track has dried out to anything better than a slow 7 I will not be betting here.

The Queensland Oaks follows the Guineas and I just can’t pick anything out of the large field here to be confident enough to tip a winner. I will have a small wager on Dowager Queen (2) just to keep some interest.

Race 8 (QTC Cup 1300m)

In the “get out stakes” I have gone searching for a bit of each way value and the more I looked at the form the more I kept coming back to Meet George (8). It rattled home last start and likes this track at this distance. If there is some give in the ground by this point in the day it will not worry it.

This weekend also brings us the last round of Super 15 Rugby before the break in hostilities in that competition (check out my full preview at pinkrugby.com). My sports betting will be on the rugby only this weekend, as it has been the last couple of weekends. I am avoiding the Bulls v Stormers match from a betting perspective but implore everyone to make sure they are near a TV set for this game. I will be having a multi made up of the following legs:

Chiefs to defeat the Blues by 13 points or more
Hurricanes to defeat the Waratahs by 1 to 12 points
Crusaders to defeat the Highlanders by 1 to 12 points
Sharks to defeat the Lions by 13 points or more

It will, as always, be a cracking weekend of sport. If you are having a wager, then, as always, do so responsibly. As with all tipping, whilst I take the utmost care in giving these tips I take no responsibility for losses.

Have a great weekend!

Shumpty